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Putting people at the center of services: Dental meets digital

November 27, 2024

Client Experience Office, Service Canada

We sat down with the Client Experience Office to chat about user research and the impact it had on the Canadian Dental Care Plan

Read full post : Putting people at the center of services: Dental meets digital

Topics: Find benefits and services, Inclusion, Service design
A shared focus: Working together to improve online services

May 15, 2024

Leanne Labelle (Executive Director, CDS Platform) and Michèle-Renée Charbonneau (Acting Executive Director, CDS Partnerships)

The Digital Transformation Office (DTO) joined CDS in August 2023. Learn how they’re working with teams across the GC to improve online services.

Read full post : A shared focus: Working together to improve online services

Topics: Design and communications, Find benefits and services, Service design