Nancy McKenna (Canada Revenue Agency) and Kylie Havelock (Canadian Digital Service)
Nov 7, 2018
Over the next few months, the Canadian Digital Service (CDS) and the CRA will be doing extensive research to understand how to improve the experience of filing tax returns for Canadians with low income..
To design and deliver services that meet Canadians’ needs, public servants need to be equipped with the right digital skills. We’re asking federal public servants what training they need by conducting a Digital Training Needs Analysis.
Together with our colleagues at IRCC we’re reshaping the way government works to get closer to what people need. There’s a long way to go but this work has been an important step in moving towards our goal of human-centred services that change lives for the better.