• By: Eman El-Fayomi, Senior Designer
    June 14, 2018
    Many organizations and departments recognize the need to include user experience in their process. But in what capacity? And how? This can often manifest itself as simply hiring someone who acts as the team’s dedicated user experience designer. While this may be a good start, it misses the mark.
  • By: Zak Kain, Content Designer
    June 12, 2018
    As you might have already read, CDS is working with Immigration, Refugees and Citizenship Canada (IRCC) to make the process of rescheduling a citizenship appointment as convenient and stress-free as possible for applicants, while empowering office staff.
  • By: Jason White, Head of Data Science
    May 16, 2018
    Most of the departments we work with are deploying new versions of their code quarterly, semi-annually, or annually. This fits well with the standard waterfall software development process, but it comes with some serious risks.
  • By: Jennifer Fletcher, Partnerships
    April 25, 2018
    As our partnership with NRCan on the EnerGuide API winds down, the CDS product team held a retrospective to reflect on our experience, accomplishments and lessons learned.
  • By: Jason White, Head of Data Science
    April 24, 2018
    In our experience, software development should be a team effort. This doesn’t mean multiple developers individually contributing code to a single code base; rather, the team as a whole is responsible for each line of code. For any production system, we have an expectation that all code will be approved by at least one other developer, before it is accepted.
  • By: John Millons, Policies and Engagement
    April 19, 2018
    This past fall, we brought on one of the first two cohorts of Code for Canada (C4C) fellows, the other joining our colleagues in the Government of Ontario. This post outlines how to make the most out of a potential partnership!
  • By: Hillary Lorimer and Mithula Naik
    April 13, 2018
    The goal of our partnership with Immigration, Refugees and Citizenship Canada (IRCC) is to make the process of rescheduling a citizenship appointment as convenient and stress-free as possible for applicants, whilst empowering frontline staff.
  • By: Lena Trudeau, Senior Advisor
    April 9, 2018
    We recently announced that Aaron Snow is joining CDS as our first CEO. I’m delighted that Aaron is taking the leap to move to Ottawa and be part of our digital movement.
  • By: Jason White, Head of Data Science
    March 26, 2018
    On the Natural Resources Canada (NRCan) application programming interface (API) product, we follow a common continuous integration (CI) process, including extensive use of automated testing. In our opinion, CI and automated testing is a fundamental requirement for producing and maintaining high-quality software products.
  • By: Anatole Papadopoulos, Executive Director
    March 9, 2018
    In September, Yaprak Baltacıoğlu, Secretary of the Treasury Board, launched the search for CDS’s first CEO. The global search attracted candidates from all over the world.
  • By: Jason White, Head of Data Science
    February 15, 2018
    We are building a public-facing application programming interface (API) for Natural Resources Canada to open up access to EnerGuide Home Energy Ratings data. We talk about the details of this partnership in our post Conducting user research with NRCan to inform an API build - Part 1.
  • By: Eman El-Fayomi and Jennifer Fletcher
    February 15, 2018
    When Natural Resources Canada (NRCan) came to us with the idea of opening up access to EnerGuide data, the solution seemed pretty obvious — build an ‘Application Programming Interface’ (API) that would allow users to query the EnerGuide data; but first, we had to validate whether this proposed solution was the way to go.
  • By: Dave Samojlenko and Sean Boots
    January 29, 2018
    Getting hands-on feedback from users is the best way to improve a digital product. All of the strategy meetings, planning, and requirements-gathering that are typical steps in developing software in government can’t compare to the experience of actually having people test what you build.
  • By: Dave Samojlenko, Developer
    January 16, 2018
    We recently received some feedback through our Github repository regarding the accessibility of the “hero” images we use on some pages of our website, including the blog posts.
  • By: Meera Makim Cunningham, Internal Operations
    January 9, 2018
    There’s a lot of interest on how we are recruiting and staffing up a digital services team that can hit the ground running and help solve service challenges across the Government. This is why I am super excited to be writing a blog post about our hiring practices at CDS.
  • By: Mario Garneau, Delivery, and Wendy Luciani, Partnerships
    December 7, 2017
    During our engagement sessions, people told us that the government needed to identify ways to enable non-traditional players to work with government and co-create solutions.
  • By: Hillary Hartley, Chief Digital Officer, Government of Ontario
    November 20, 2017
    A few weeks ago, I had the chance to participate in the Connected150 conference and spend some time with our colleagues in the Canadian Digital Service (CDS).
  • By: Sean Boots, Developer
    November 6, 2017
    A few weeks ago, we opened our public recruitment campaign, looking for designers, developers, data scientists, product managers, and engagement experts. On the developer stream, a number of people have reached out to ask which technology platforms and programming languages we work in. It’s a great question! One of the exciting parts of joining CDS at such an early stage in our existence is that you’ll have a chance to shape how our technology choices...
  • By: Mario Garneau, Mithula Naik and Ryan Androsoff
    October 24, 2017
    It’s an exciting time at the Canadian Digital Service (CDS) as we start rolling up our sleeves and digging into our first service delivery projects, while we are working hard on choosing our next partnership opportunities. One of our partners in these early projects is Immigration, Refugees and Citizenship Canada (IRCC).
  • By: Annie Leblond, Communications
    September 29, 2017
    Tomorrow, September 30, is International Translation Day. For me, talking about digital in French is a challenge: properly naming new technologies and especially - especially - not losing sight of the fact that we are addressing “real people”. Thinking of users first, making them central to our work - that also comes into play with the words that we choose.
  • By: Chris Govias, Design
    September 21, 2017
    After a short sabbatical and a decade in the U.K., I’m delighted to announce that I’m going to be the first Chief of Design with the Canadian Digital Service, a new initiative by the Government of Canada.
  • By: Yaprak Baltacıoğlu, Secretary of the Treasury Board
    September 12, 2017
    The services our government provides play an important role in the lives of millions of people.
  • By: Wendy Luciani, Partnerships
    August 24, 2017
    I grew up on a farm. It was a childhood marked by the feeling of gravel beneath my feet, dirt on my hands, and the joy of picking produce right from the field. I wish I could tell you that picking projects is the same but I have yet to encounter gravel, dirt or produce during a partnership chat (bonus points if you make this happen!)
  • By: Pascale Elvas, Director
    August 3, 2017
    For months, I’ve been working behind the scenes to stand up the Canadian Digital Service. Through this process, I’ve done a lot of thinking about why Canada needs a digital service organization and the potential it has to change how we design government services.
  • By: Sean Boots, Developer
    July 28, 2017
    The UK’s Government Digital Service has a brilliant list of ten design principles. I still remember the first time I saw it. “Start with user needs”, it read, “not government needs.” Oh my goodness, I thought: this is a real UK government website! That’s …amazing!
  • By: Anatole Papadopoulos, Executive Director
    July 25, 2017
    Putting users first. That’s what CDS is all about. When we talk about “digital government,” it often conjures up websites, APIs, and apps. They’re part of the toolkit. But digital government is about people: their needs, their experiences, their frustrations, even their hopes.
  • By: The Honourable Scott Brison, President of the Treasury Board
    July 18, 2017
    Canadians deserve government services that are easy to access and to use. They expect their government to be focused on service to citizens. In the connected world of the 21st century, good service means digital delivery, whether you are ordering take-out, rearranging your mortgage, managing your prescriptions – or accessing government programs and services.