Read the blog

Government forms have a bad reputation due to the difficulty of distilling complex government processes into an easy to understand set of questions. Designing a form effectively means understanding the goals that it was created to serve. That’s why one of our teams spent time researching the …

Two of our design researchers talk about the importance of inclusive research in government. They also share learnings from a CDS community meetup where multiple levels of government got together to talk about advocating for underrepresented users.

COVID Alert helps inform people about possible exposures to COVID-19 in order to limit its spread. But in this uncertain time, the question becomes, how do we design for needs that are constantly changing?

When I was asked to illustrate for COVID Alert, a nationwide exposure notification application to help Canadians slow the spread of COVID-19, my ultimate goal was to create designs that included a full range of diversity in order to allow everyone to feel like they were included in the fight.

Our lead content designer explains how we worked to make the COVID Alert app easier to understand.

Learn how and why our team developed a new phonetic alphabet to help healthcare workers using the COVID Alert Portal give one-time keys over the phone to patients during a stressful time.