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When I was asked to illustrate for COVID Alert, a nationwide exposure notification application to help Canadians slow the spread of COVID-19, my ultimate goal was to create designs that included a full range of diversity in order to allow everyone to feel like they were included in the fight.

Our lead content designer explains how we worked to make the COVID Alert app easier to understand.

Learn how and why our team developed a new phonetic alphabet to help healthcare workers using the COVID Alert Portal give one-time keys over the phone to patients during a stressful time.

While designing digital services is not a game of basketball, similar principles can apply: in multiplayer mode we’re more effective when people with different roles can work together towards one goal, in real time, in one place. Here’s how we did that using a tool called Figma.

We’re sharing the main considerations we had while building the privacy-preserving exposure notification app, COVID Alert. In this post, we’ll talk about what’s needed at a basic level for an exposure notification service to work while getting the app into as many hands as possible.

This blog shares how service design is being applied to the COVID Alert app to make sure it works with different provincial and territorial healthcare authorities in order to meet their varying needs, and the needs of their patients.