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COVID-19 brought unexpected change to how people work. This was true for our design research team, who used this change as an opportunity to lay the groundwork for design research operations. One of our researchers reflects on this shift and what she learned from it.

To know if the COVID Alert service works well, we need to understand if it’s functioning as intended and if it’s having an impact on the pandemic. We can’t fully do that without data. This is why we’re introducing metrics (in a way that still protects your privacy.)

Considering how different people will use your service can help you make it better for everyone, which is pretty rad. On the COVID Alert Portal, we recently released ‘recovery codes’ for healthcare workers, and learned some interesting things about screen readers and accessibility along the way. …

After developing a first version of the service and improving the ways it meets people’s needs, we’d like to announce that GC Notify has officially moved from the Alpha to Beta phase, meaning its more stable, reliable and secure than ever before.

Government forms have a bad reputation due to the difficulty of distilling complex government processes into an easy to understand set of questions. Designing a form effectively means understanding the goals that it was created to serve. That’s why one of our teams spent time researching the …

Two of our design researchers talk about the importance of inclusive research in government. They also share learnings from a CDS community meetup where multiple levels of government got together to talk about advocating for underrepresented users.