• Nancy McKenna (Canada Revenue Agency) and Kylie Havelock (Canadian Digital Service)
    Nov 7, 2018
    Over the next few months, the Canadian Digital Service (CDS) and the CRA will be doing extensive research to understand how to improve the experience of filing tax returns for Canadians with low income..
  • James Mickle, Policy and research analyst
    Nov 1, 2018
    To design and deliver services that meet Canadians’ needs, public servants need to be equipped with the right digital skills. We’re asking federal public servants what training they need by conducting a Digital Training Needs Analysis.
  • Lynn Chalati, Communications friend
    Oct 30, 2018
    “It just felt like the right thing to do. And we heard from so many people saying that they wanted to participate, but just didn’t know how.”
  • Mithula Naik, Senior design researcher
    Oct 26, 2018
    Before conducting user research, we develop a plan outlining the goals for performing research to ensure that there’s alignment, transparency, and shared understanding.
  • Kylie Havelock, Senior product manager
    Oct 23, 2018
    Together with our colleagues at IRCC we’re reshaping the way government works to get closer to what people need. There’s a long way to go but this work has been an important step in moving towards our goal of human-centred services that change lives for the better.