We provide free support for federal public servants to improve their public facing services. Through advice and feedback, we enable your team to design, develop, buy, and maintain a service on their own. Instead of building the products for you, we empower you to build them.

What we can help your team with

We can work together on things like:

  • Improving usability and accessibility of your service.
  • Optimizing service delivery and change management processes.
  • Setting up effective procurements for services or software.
  • Hiring digital practitioners.

The three different ways we can work together

Consultation

Time commitment

1-hour meetings as needed

How it works

We’ll meet with you to learn more about your specific service delivery challenges. We’ll share knowledge and documentation from our past work to help you solve similar problems.

Exploration

Time commitment

About 4 weeks

How it works

We’ll conduct a deep dive into your team to learn about your current service delivery conditions. From there, we’ll create a roadmap and final report with recommended next steps to improve your service and processes.

Embedded team

Time commitment

4 months – 1.5 years

How it works

One of our teams will work alongside you, full-time, coaching your team to optimize practices and remove delivery obstacles. To inform how we do that, we’ll first run an Exploration to learn more about your current service delivery conditions.

Want to work with us?

Contact us

What we’ve worked on

E-Briefing App

An application to replace internal paper-based briefing binders.

EnerGuide API

A public-facing application programming interface (API) to open up access to EnerGuide Home Energy Ratings data in a transparent and reusable way.

Find financial help during COVID-19

An online tool to help individuals quickly find and understand what financial help is available to them during the COVID-19 pandemic.

Find relevant benefits for Veterans

An online tool to make it easier for Veterans and their family members to determine which benefits, programs, and services are relevant to them.

Government of Canada Exposure Notifications Mobile App

A federal mobile app to help stop the spread of COVID-19 in Canada by notifying Canadians of exposure, while fully protecting their privacy.

Guidance on regulatory consultation

Providing guidance on efforts to engage Canadians on regulations by identifying and validating user and business needs, conducting a market analysis of existing digital products, and presenting recommendations concerning procuring a product vs. building and maintaining a custom product.

Help Canadians access the CPP Disability Benefit

Exploring how to improve service delivery for Canadians with disabilities and their children who apply for Canada Pension Plan (CPP) benefits.

Help Canadians with low income file taxes

Exploring a service to help Canadians with low income receive the benefits and refunds they’re entitled to by making it easier to file their taxes.

Impact Canada Challenge Platform

A scalable, reusable platform that creates new opportunities for innovators and entrepreneurs to help solve Canada’s biggest challenges.

Make it easier to identify tender opportunities

Exploring a service to create a modern, single point of access to all tenders across governments, including publicly funded academic, social, and health institutions.

Open Call catalogue to help governments respond to COVID-19

Open Call is a curated catalogue of free, open-source tools that governments can use to support people during COVID-19.

Report a cybercrime

Iterating on a service that makes it easier for victims of cybercrime to report an incident and get guidance on what they can do to protect themselves.

Reschedule a citizenship test

A service that allows people to reschedule their citizenship test online, moving away from paper-based processes and providing a simpler, easier and faster user experience for citizenship applicants.

Track web security compliance

An online tool to check which government sites and web services are meeting good security practices, such as requiring privacy-protecting Hypertext Transfer Protocol Secure (HTTPS) connections.