We provide free support for federal public servants to improve their public facing services. Through advice and feedback, we enable your team to design, develop, buy, and maintain a service on their own. Instead of building the products for you, we empower you to build them.
What we can help your team with
We can work together on things like:
- Improving usability and accessibility of your service.
- Optimizing service delivery and change management processes.
- Setting up effective procurements for services or software.
- Hiring digital practitioners.
The three different ways we can work together
1-hour meetings as needed
How it works
We’ll meet with you to learn more about your specific service delivery challenges. We’ll share knowledge and documentation from our past work to help you solve similar problems.
About 4 weeks
How it works
We’ll conduct a deep dive into your team to learn about your current service delivery conditions. From there, we’ll create a roadmap and final report with recommended next steps to improve your service and processes.
4 months – 1.5 years
How it works
One of our teams will work alongside you, full-time, coaching your team to optimize practices and remove delivery obstacles. To inform how we do that, we’ll first run an Exploration to learn more about your current service delivery conditions.
Want to work with us?
What we’ve worked on
An application to replace internal paper-based briefing binders.
Find financial help during COVID-19
An online tool to help individuals quickly find and understand what financial help is available to them during the COVID-19 pandemic.
Government of Canada Exposure Notifications Mobile App
A federal mobile app to help stop the spread of COVID-19 in Canada by notifying Canadians of exposure, while fully protecting their privacy.
Guidance on regulatory consultation
Providing guidance on efforts to engage Canadians on regulations by identifying and validating user and business needs, conducting a market analysis of existing digital products, and presenting recommendations concerning procuring a product vs. building and maintaining a custom product.
Help Canadians access the CPP Disability Benefit
Exploring how to improve service delivery for Canadians with disabilities and their children who apply for Canada Pension Plan (CPP) benefits.
Impact Canada Challenge Platform
A scalable, reusable platform that creates new opportunities for innovators and entrepreneurs to help solve Canada’s biggest challenges.
Open Call catalogue to help governments respond to COVID-19
Open Call is a curated catalogue of free, open-source tools that governments can use to support people during COVID-19.
Reschedule a citizenship test
A service that allows people to reschedule their citizenship test online, moving away from paper-based processes and providing a simpler, easier and faster user experience for citizenship applicants.