Grounded in our work, we’ve created guides and curated reading materials to help federal public servants improve how they deliver services.

Accessibility handbook

A set of guidelines for creating accessible and inclusive content for people with disabilities.

An introduction to digital government

A reading list about digital service delivery and technology modernization.

Documentation for booking a government appointment

Research documentation to understand the need for a service that helps people book government appointments.

Product evaluation framework

An outline of how we evaluate products at different stages of delivery.

Research interviewing guide

Steps for conducting research interviews to gather feedback to help improve your service.

Usability testing guide

Elements of a usability test to help better understand how people use your service.

Didn't find what you're looking for?

Contact us