The Canadian Digital Service (CDS) works with federal departments to make the services people depend on simple and easy-to-use. We’re a small but mighty team that is rethinking service design and delivery, engaging users every step of the way. By working in the open, and connecting partners with tools, talent, and training grounded in best practices, we’re building capacity across the government for better service delivery. And we need you.
We’re hiring a design researcher. As a researcher, you’ll design, conduct, analyze, and present qualitative research to product teams. You’ll be a key member of a CDS product team and help the team make design decisions based on the insights you discover. You’ll navigate the policy and regulatory constraints of conducting research inside government. You’ll present to partner departments and teach our partners new research skills. You’ll help your fellow CDS team members become better researchers as well, (We believe every CDS team member is a researcher in some way.) Most importantly, you will advocate for the people who use services provided by the Government of Canada; Canadians from all walks of life.
What we’re looking for
- You conduct compelling research that drives product decisions. You lead discovery interviews, observation, and analysis of existing data. You scope research plans that will lead to both short-term and long-term successes.
- You bring users’ voices and perspectives into the service conversation. You choose research methods that elicit the users’ contexts and lived experiences.
- You plan and conduct usability tests, and other lightweight research methods, all in an agile environment.
- You champion user research as a key part of the product development process for our partners. You present research to skeptical audiences and help partners build their own research capabilities.
- You reflect on your research practice. You think about what could make your research more useful, ethical, and efficient. You’re also always thinking about how to improve our products and our processes.
- You bring fresh opinions. You’re willing to challenge your product team’s assumptions and speak openly to best represent the users.
- You can plan and conduct research in both French and English.
You will be able to:
- Lead teams through user research planning, facilitation, analysis, and reporting.
- Introduce new methods, frameworks, and practices to your team members.
- Always be learning new ways to be a better researcher. Aware of their own weaknesses and seek help from others.
- Get our teammates and partners excited about conducting their own research by being a supportive team member and guide.
- Never lose sight of how research relates to CDS’ mission of helping Canadians by improving the government that serves them.
- Be non-judgemental and welcoming to research participants and observers of many backgrounds.
- Always question the status quo and push for better practices.
- Challenge your team with your thinking, and you’re open to their challenging yours.
At CDS, we don’t just accept difference - we celebrate it. We proudly, passionately, and actively strive to make CDS more reflective and inclusive of the society that we serve. Our ability to deliver better public services — accessible, inclusive services — can only be realized if we recognize and harness the most diverse range of thoughts, experiences, and skills. We are committed to helping diverse talent thrive.
CDS welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy, or family commitments.
Email us at CDSRecruitment.RecrutementSNC@tbs-sct.gc.ca with “Design Researcher” in the subject line. Tell us why you’re right for the job. We recognize that everyone brings different skills and experiences to the table, and that nobody “checks all the boxes.” Include a link to a CV, examples of your work, and/or whatever you think we should see to get to know you.