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The Canadian Digital Service (CDS) works with federal departments to make the services people depend on simple and easy-to-use. We’re a small but mighty team that is rethinking service design and delivery, engaging users every step of the way. By working in the open, and connecting partners with tools, talent, and training grounded in practice, we’re building capacity across the government for better service delivery. And we need you.

As the Outreach Team, we are the storytellers of the Canadian Digital Service. We tell the stories that help public servants improve government services and make people’s lives better. If you’re ready to help us use fewer words and more pictures, then this is the role for you.

This role is classified as a IS-02 in the Information Services group and represents the IS qualification standards.

You will:

  • Help us tell better stories, visually — whether that’s with photos, illustrations, animations, or video. We don’t need you to be an expert at all the things. We’re looking for someone who is really good at one or two of these things and interested in getting better at the rest.
  • Craft great visual content to make our blog, social media accounts, presentations, website, and posters more engaging and more memorable.
  • Help us cultivate a brand that resonates with our values.

An excellent candidate will:

  • Have front end web development skills
  • Have experience with Figma
  • Live by these questions: “Who is the audience?”, “What do they need to know?” and “How will this make them feel?”
  • Interpret, apply and adhere to brand guidelines, without limiting creativity.
  • Love to venture into their growth zone to explore, examine and visualize a wide variety of ideas.
  • Be motivated to learn new image, photo, animation, illustration and video editing software.
  • Collaborate by default, listen and ask if they don’t understand, and be skilled at taking ideas to the next stage.
  • Transform constraints into creative levers and try new things to see if they work.
  • Be comfortable with what they know and with what they don’t know. They’re not afraid to raise any questions right away, instead of midway through the work.
  • Know that done is better than perfect, and understands the key to creative success is not abandonment or stubbornness, but perseverance.
  • Be fluent in French et peut également parler anglais*. In Government speak, this role is ‘CBC.’
  • Be based near Ottawa (in the ‘NCR’)

We recognize that everyone brings skills and experiences to the table and that not everyone “checks all the boxes”. Apply anyway! Tell us why you’re the right fit for the job.

COVID-19 Vaccination Policy All employees of the core public administration are required to be fully vaccinated against COVID-19 and attest to their vaccination status unless accommodated based on a medical contraindication, religion, or another prohibited ground for discrimination as defined under the Canadian Human Rights Act.

*A pool of qualified persons resulting from this process MAY be created and MAY be used to fill similar positions, with linguistic profiles (english essential, bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

Work anywhere in Canada

CDS is a fully distributed team. This job can be performed from anywhere in Canada. In the future, occasional travel to Ottawa may be required.

Assessment accommodationexternal link

Out of an abundance of caution, all interviews will be conducted via video or teleconference for the foreseeable future.

Our hiring process

At CDS, we welcome and invite difference.

The Canadian Digital Service (CDS) is changing how the federal government designs and delivers digital services. We’re here to improve people’s lives by changing how the government builds technology. We do this by putting people’s needs and concerns front and centre. Every experience Canadians have with their government should be safe, fast, easy, transparent, and accessible.

We proudly, passionately, and actively strive to make CDS more reflective of the society that we serve. We will only be able to deliver better, more accessible, and more inclusive public services if we harness diverse thoughts, experiences, and skills. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

CDS welcomes all applicants, including Veterans and people of all races, ethnicities, religions, sexual orientations, gender identities and expressions, national origins, disabilities, ages, body sizes and including those with diverse households and family commitments. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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