About the Canadian Digital Service
We believe that public services should be easy to use, secure, reliable, accessible and inclusive for everyone — especially those most in need — and we want your help!
Our mandate is to help government improve the way it designs and delivers services to people in Canada. We empower our partners to put people at the centre of services. We provide tailored help to individual organizations to make timely design and technology decisions, build capability and adopt new ways of working, and we offer common digital service building blocks — like GC Notify and GC Forms — that any government team can use to quickly stand up services. We share our work in the open and advocate for policy changes to make it easier for others to embrace agile, human-centred practices.
About the Platform Business Unit
This position resides in the Platform Business Unit which works towards empowering government to serve people better by delivering self-serve products to create and run high quality public services for Canadians.
We do so by following our principles of building in a secure, accessible, bilingual, scalable, extensible, interoperable and adaptable way which helps us build stronger relationships and trust with our clients and users.
Team Lead Position
We’re looking for a Team Lead who is passionate about leading an agile team and who will work directly with a product team to deliver high quality products to help government deliver services faster and easier.
This role is a 2 year-term position and is classified as an IT-04 or IT-05 in the Computer Systems group. CDS is a fully distributed team. This role can be performed from anywhere in Canada. In the future, occasional travel to Ottawa may be required. Bilingualism is required for this position.
What you’ll do
- Lead and manage people in a cross-functional digital delivery team.
- Ensure that the well-being, career growth and contribution potential of the team members are being optimized.
- Advocate, implement and iterate on agile best practices for the team.
- Cultivate trust, cohesion, and professional interpersonal chemistry within the team to promote a productive and positive working environment.
- Create clarity out of confusion, propose actionable solutions and encourage accountability by leading your team’s efforts to track progress against your objectives and work in the open.
- Promote inclusive team operations and delivery, influence without causing harm, uphold accessibility standards, diversity, impact, integrity, openness and fairness.
- Work with your peers within the management team to build deep relationships and a strong foundation of trust, based on a shared understanding of the business unit needs and realities.
- Contribute to the creation of best practices and standards across the business unit.
- Advocate for and be the champion of your team’s needs within the business unit and work with peers to build staffing and resource strategies.
- Work within the team and business unit to identify and remove obstacles and blockers.
- Setup and support team members for success and career growth.
- Be accountable for the product team success.
We’re looking for someone who
- Embraces a servant leadership philosophy and surfaces suggestions from the team as they may not be the subject matter expert in many areas.
- Has a growth mindset, meaning they embrace challenges, persist in the face of setbacks, see effort as the path to mastery, learn from criticism, and find lessons and inspiration in the success of others.
- Has experience leading cross-functional, interdisciplinary teams that deliver digital products and services at scale, while promoting a user-centered, open, and iterative culture.
- Is equally excited about sticky technical issues and intricate human ones, and understands the importance of freely giving away the credit as they work to build others up.
- Is comfortable making the case for organizational strategy and change, explaining technical decisions to technical and less technical folks alike, and solving service delivery and technical problems by helping others to apply digital best practices.
We recognize that everyone brings skills and experiences to the table and that not everyone “checks all the boxes”. Apply anyway! Tell us why you’re the right fit for the job.
