Executive Assistant - Chief Operating Officer

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The Canadian Digital Service (CDS) is tasked with changing how the federal government designs and delivers digital services, to reduce the risk of product failure, lower costs, ensure user privacy and system security, and, above all, improves people’s lives by putting their needs front and centre. We believe every experience Canadians have with their government should meet or exceed their modern expectations that digital services be secure, fast, easy, transparent, and accessible. Working in the open, we’re building capacity across the government for better service delivery. And we need you.

The Chief Operating Officer’s office is the administrative and operational hub of CDS. The COO and their teams have two main responsibilities: to ensure that the rest of the organization has what it needs to perform at an optimal level — and to make it easier for others across government to adopt similar tools and practices. We are looking for an Executive Assistant who will thrive at managing multiple priorities in a rapidly changing environment, as they work alongside our Chief Operating Officer (COO) and their teams. This is a multi-faceted role that goes beyond traditional administration and correspondence and will provide the opportunity to grow skills in stakeholder engagement, work management, and agile and other digital practices. If you’re ready to work and learn as part of a caring, mission-driven, fast-paced team; help CDS continuously fine-tune their operations; and play a part in improving services for Canadians, this is the role for you. This role is classified as AS-02 in the Administrative Services group.

We’re looking for someone who will:

  • Manage calendars and logistics for internal and external meetings, as well as travel.
  • Track, organize, and prioritize a range of action items, approval requests, and internal documents from staff across multiple teams within the operations business unit, including to connect the dots on interrelated files or initiatives.
  • Draft and manage correspondence and other communications and engagement on behalf of the COO.
  • Plan and execute team events, meetings, off-sites, and other special functions in collaboration with leadership across operations teams.
  • Act as a liaison for the COO and for the operations unit more broadly both internally within CDS and externally, maintaining a sense of professionalism and collaboration at all times.
  • Create clarity and structure while working with senior leaders across CDS, helping them operationalize their strategic priorities.
  • Remain calm under pressure, prioritize well, and enjoy working as part of a team.
  • Work closely with the Office of the CEO, CDS partnership and platform business unit directors and the Director of Outreach, and the offices of partners across the Treasury Board Secretariat and beyond.

An excellent candidate will be able to:

  • Keep the COO on track to meet commitments and support accountability for results across the team.
  • Create and improve processes and systems for prioritization and tracking.
  • Think on their feet, providing interpretation and advice for the COO as they engage partners and stakeholders inside and outside government.
  • Find creative solutions to problems and make sound judgement calls when faced with uncertainty or incomplete information.
  • Collaborate and co-create with partners and stakeholders.
  • Be proficient in Microsoft Office, Google Apps (particularly GMail, Calendar, and Docs), Slack and Trello.
  • Understand how government works and the systems used to run it — with an ability to manage and navigate bureaucracy with ease.
  • Communicate comfortably in French and English (in government speak, this role is BBB).
  • Ability to draft correspondence in both official languages and to review translations would be an asset.

We recognize that everyone brings skills and experiences to the table and that not everyone “checks all the boxes”. Apply anyway! Tell us why you’re the right fit for the job.

At CDS, we don’t just accept difference - we celebrate it. We proudly, passionately, and actively strive to make CDS more reflective and inclusive of the society that we serve. Our ability to deliver better public services — accessible, inclusive services — can only be realized if we can recognize and harness the most diverse range of thoughts, experiences, and skills. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

CDS welcomes all applicants regardless of race, ethnicity, religion, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or family commitments. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. Assessment accommodation

Out of an abundance of caution, all interviews will be conducted via video or teleconference for the foreseeable future.

Work anywhere in Canada

CDS is a fully distributed team. This job can be performed from anywhere in Canada. In the future, occasional travel to Ottawa may be required.

Assessment accommodationexternal link

Out of an abundance of caution, all interviews will be conducted via video or teleconference for the foreseeable future.

Our hiring process

At CDS, we welcome and invite difference.

The Canadian Digital Service (CDS) is changing how the federal government designs and delivers digital services. We’re here to improve people’s lives by changing how the government builds technology. We do this by putting people’s needs and concerns front and centre. Every experience Canadians have with their government should be safe, fast, easy, transparent, and accessible.

We proudly, passionately, and actively strive to make CDS more reflective of the society that we serve. We will only be able to deliver better, more accessible, and more inclusive public services if we harness diverse thoughts, experiences, and skills. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

CDS welcomes all applicants, including Veterans and people of all races, ethnicities, religions, sexual orientations, gender identities and expressions, national origins, disabilities, ages, body sizes and including those with diverse households and family commitments. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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