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In this post we talk about how we tested assumptions before jumping in to solve assumed problems around a process for getting an Authority to Operate (ATO) – and ended up learning some things we wouldn’t have otherwise known!

We’ve talked about how we work in new kinds of team, but we’ve skipped over an important part: how do you build these teams in the first place? In this blog post, we’ve teamed up with the Office of the Chief Human Resource Officer (OCHRO) to answer …

As one of our co-op students learned when she joined CDS as a content creator for social media, learning isn’t just for students and it’s a continuous process. Here are some easy steps she learned to make our Twitter content more accessible.

COVID-19 brought unexpected change to how people work. This was true for our design research team, who used this change as an opportunity to lay the groundwork for design research operations. One of our researchers reflects on this shift and what she …

To know if the COVID Alert service works well, we need to understand if it’s functioning as intended and if it’s having an impact on the pandemic. We can’t fully do that without data. This is why we’re introducing metrics (in a way that still …

Considering how different people will use your service can help you make it better for everyone, which is pretty rad. On the COVID Alert Portal, we recently released ‘recovery codes’ for healthcare workers, and learned some interesting things about …