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We’ve always been excited about adding new people to our team, but we knew that we needed to make improvements to our onboarding experience. How could we apply the techniques and tools we use to build technology to help us create something excellent? Turns out, it takes some research, some …

Civic Leave is an opportunity for a private sector employee to share their expertise by taking a tour of service with the public sector or civil society.

In a Q&A, meet CDS’ product managers, learn about their work doing service delivery in government, and find out how product management differs from project management.

While there can be growing pains when adopting new tools in government, internal innovation can be just as important as innovating the way we serve our clients externally.

Opening ourselves to the value of qualitative data by building a clear and valuable service for the public to report a cybercrime.

Design research (or user research) helps us understand the people who use our services. If we understand them, we can better meet their needs. We’ve seen how important design research is to delivering people-centered digital services in our work with partners. We’ve also seen how easily it can …