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While there can be growing pains when adopting new tools in government, internal innovation can be just as important as innovating the way we serve our clients externally.

Opening ourselves to the value of qualitative data by building a clear and valuable service for the public to report a cybercrime.

Design research (or user research) helps us understand the people who use our services. If we understand them, we can better meet their needs. We’ve seen how important design research is to delivering people-centered digital services in our work with partners. We’ve also seen how easily it can …

Digital security explained like airport security.

Employment and Social Development Canada has partnered with the Canadian Digital Service to create a multidisciplinary team to work on improving the Canada Pension Plan disability benefit for Canadians, and Nancy Byrne tells her story of getting involved, helping set up the team, and what it means …