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Before conducting user research, we develop a plan outlining the goals for performing research to ensure that there’s alignment, transparency, and shared understanding.

Together with our colleagues at IRCC we’re reshaping the way government works to get closer to what people need. There’s a long way to go but this work has been an important step in moving towards our goal of human-centred services that change lives for the better.

CDS is just over one year old, and having had the honor honour of serving with this team for six months now, I’m well overdue to write a few words here. Let me start with this: I wake up every day excited about what we do and what lies ahead.

Coming into a new environment, given the right setup, can be a smooth ramp up and a quick transition into being productive without causing a lot of friction and slowdowns for the existing team.

When I started at the Canadian Digital Service (CDS), I was expecting challenges and opportunities, but I hadn’t really thought about the new roads we’d travel to hire the best people. In this blog post, I’ll share our experiences of working with Immigration, Refugees, and Citizenship Canada (IRCC) …