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  • Communication is key: A phonetic alphabet for COVID Alert

    Oct 27, 2020
    Élise Cossette, Outreach and Yedida Zalik, Content Design
    Learn how and why our team developed a new phonetic alphabet to help healthcare workers using the COVID Alert Portal give one-time keys over the phone to patients during a stressful time.
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  • Multiplayer mode unlocked: Better team collaboration for designers, developers, and researchers

    Oct 22, 2020
    Philippe Caron, Design
    While designing digital services is not a game of basketball, similar principles can apply: in multiplayer mode we’re more effective when people with different roles can work together towards one goal, in real time, in one place. Here’s how we did …
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  • Building an effective exposure notification service like COVID Alert

    Oct 2, 2020
    Josh Ruihley, Service Owner, and Emily Kuret, Product Manager - COVID Alert
    We’re sharing the main considerations we had while building the privacy-preserving exposure notification app, COVID Alert. In this post, we’ll talk about what’s needed at a basic level for an exposure notification service to work while getting the …
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  • Meeting the needs of healthcare authorities to roll out COVID Alert across Canada

    Sep 3, 2020
    Brian Hendrick, Service Design
    This blog shares how service design is being applied to the COVID Alert app to make sure it works with different provincial and territorial healthcare authorities in order to meet their varying needs, and the needs of their patients.
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  • Continuously improving COVID Alert

    Jul 31, 2020
    Josh Ruihley, Emily Kuret, Stephen Yates, Courtney Claessens, and Sean Boots, CDS
    Last month the Prime Minister announced the development of a nationwide exposure notification app, to help Canadians stay safe and reduce the spread of COVID-19. Since then, our product teams at CDS have been working quickly to build an accessible, …
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  • Listening to Users: Improving the COVID-19 Benefits Finder Tool

    Jul 6, 2020
    Adrianne Lee, Researcher
    A blog post about building the feedback component on “Find Financial Help During COVID-19” tool using Canada.ca template. It speaks to the type of feedback we’ve been receiving, and how we're handling private information that may come in.
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