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When I started keeping a list of the technical terms we use at CDS it was to ensure some consistency in translations. The longer the list became, the more I noticed that the way people name digital things varies enormously, ranging from using English terms directly to using terms that couldn’t do …

Using modern technologies can make development faster, but ultimately we need to deliver working solutions without sacrificing robustness or accessibility. We’ve built the “Reschedule a citizenship test” service in a way that pushes service delivery forward without leaving users behind.

Sure, officially we’re a digital service office. But by being as transparent as possible about how we work, we can show the art of the possible and amplify the delivery of better, faster, and easier services that Canadians expect and deserve.

On June 21, the Canadian Digital Service (CDS) hosted its very first Design Jam with 30 participants from the Canada Revenue Agency (CRA) & Employment and Social Development Canada (ESDC). With help from design mentors, participants brainstormed ideas to tackle current service challenges in the …

Recently a small contingent from CDS was lucky enough to visit Prince Edward Island off Canada’s Maritime coast. We were there at the invitation of Veterans Affairs Canada (VAC), who we're working with to improve how Veterans find benefits online.