• Jul 6, 2020
    Adrianne Lee, Researcher
    A blog post about building the feedback component on “Find Financial Help During COVID-19” tool using Canada.ca template. It speaks to the type of feedback we’ve been receiving, and how we're handling private information that may come in.
  • Jun 17, 2020
    Marcel Saulnier and Jennifer Hollington
    Health Canada was able to launch the “Get Updated on COVID-19” email notification service in the early days of the COVID-19 outbreak by starting small, going live quickly, and constantly updating the service based on new data and user research. Since launching on April 2, 2020, the service has sent …
  • May 13, 2020
    Marcel Saulnier, Assistant Deputy Minister at Health Canada
    When the COVID-19 global crisis escalated and Canada’s national response was forming, we recognised a need to get information into the hands of Canadians quickly.
  • Mar 9, 2020
    Jeff Adam (RCMP), Charlotte Pedersen (CDS)
    In an interview with Jeff Adam, Assistant Commissioner at The Royal Canadian Mounted Police (RCMP), we hear about his experience working with us to launch a cybercrime reporting tool, how he hopes to use that experience to change the culture of service delivery at RCMP, and the advice he would give …
  • Mar 5, 2020
    Kelly Galbraith and Pierre Dubois, Service Canada
    The team from Service Canada shares how they got Notify up and running on Canada.ca to send auto-replies from their questions and comments form.
  • Feb 28, 2020
    Élise Cossette and Charlotte Pedersen, Outreach
    We assumed we needed to do French content testing to improve our French newsletter subscription numbers. We sent out a survey to our users first. We learned a lot about assuming you know the problem.