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We’ve been conditioned to bring only our “very best ideas” forward, but voicing the “worst possible ideas” during an Ideation week can actually be a very good idea for a product team.

Just like trying to run a relay race by yourself, trying to execute new ideas in an organization by yourself would leave anyone exhausted. Read how the CDS Outreach team worked together and leaned on each other’s strengths and skills to host a government AMA on Twitter in both official languages.

We purchased security keys that support the FIDO2 specifications. Effectively, this helped us eliminate the threat of account takeover from phishing and leaked credentials.

We believe having the Digital Standards is a big step towards creating better quality services that are developed ethically, iteratively, and lead to outcomes centred around meeting the needs of the people we serve. We’d like to help other departments get started by offering to run more independent, …

Using validation testing to uncover fundamental problems with the core service concept lets our team know if we’re moving in the right direction early on, ultimately limiting risks, while saving time and cost in the long run.

Emilio breaks down why design research and service design is crucial to internal government services.