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Why we chose to move our content from code to cloud, and how that made it easier for everyone to make simple changes without a developer.

The first test release of a growing resource area, describing the starting point for understanding service design and user-centred design in government.

Over the next few months, the Canadian Digital Service (CDS) and the CRA will be doing extensive research to understand how to improve the experience of filing tax returns for Canadians with low income..

To design and deliver services that meet Canadians’ needs, public servants need to be equipped with the right digital skills. We’re asking federal public servants what training they need by conducting a Digital Training Needs Analysis.

“It just felt like the right thing to do. And we heard from so many people saying that they wanted to participate, but just didn’t know how.”