• Colin MacArthur, Head of Design Research, John Millons, Head of Policy
    Jun 26, 2019
    Design research (or user research) helps us understand the people who use our services. If we understand them, we can better meet their needs. We’ve seen how important design research is to delivering people-centered digital services in our work with partners. We’ve also seen how easily it can …
  • Tim Arney, Developer
    Jun 20, 2019
    Digital security explained like airport security.
  • Nancy Byrne, manager, Canada Pension Plan Service Improvement Strategy, Employment and Social Development Canada
    Jun 19, 2019
    Employment and Social Development Canada has partnered with the Canadian Digital Service to create a multidisciplinary team to work on improving the Canada Pension Plan disability benefit for Canadians, and Nancy Byrne tells her story of getting involved, helping set up the team, and what it means …
  • Ross Ferguson, Head of Delivery
    Jun 13, 2019
    We’re rolling this evaluation framework out across our product and service delivery. We’ve developed guidance and templates to support the framework, which we’re testing with CDS teams and our partners. We plan to iterate based on feedback, and then release these assets for use and further …
  • Anik Brazeau, Content design
    Jun 6, 2019
    If we’re serving the public, we should use words people use every day. Here’s how we’re trying to do that by understanding what “cybercrime” actually means to victims of cybercrime.