Jeana Frost, Mel Banyard (Design Researchers, CDS), Chris Lynam (Director General, RCMP)
Stakeholder buy-in is a common challenge for digital delivery teams across government. By using mixed methods in design research (qualitative and quantitative), CDS was able to convey the impact of cybercrime reporting barriers surfaced in early interviews, while gathering support from the RCMP’s …
Keith Colbourne, Royal Canadian Mounted Police (RCMP)
While working on a cybercrime reporting tool with CDS, co-locating there was not easy for this RCMP developer-turned-product manager. But the challenges brought new perspectives and new opportunities. Read about his journey.
Julianna Rowsell, Accessibility and Inclusive Services Lead
We made an Accessibility Handbook to share resources and come together as a community. We have the power to change the culture and mindset of accessibility in the public service. By caring and coming together we can do so much more for inclusion than we could ever do alone.