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This blog shares how service design is being applied to the COVID Alert app to make sure it works with different provincial and territorial healthcare authorities in order to meet their varying needs, and the needs of their patients.

Last month the Prime Minister announced the development of a nationwide exposure notification app, to help Canadians stay safe and reduce the spread of COVID-19. Since then, our product teams at CDS have been working quickly to build an accessible, reliable, secure, and user-friendly app for people …

A blog post about building the feedback component on “Find Financial Help During COVID-19” tool using Canada.ca template. It speaks to the type of feedback we’ve been receiving, and how we're handling private information that may come in.

Health Canada was able to launch the “Get Updated on COVID-19” email notification service in the early days of the COVID-19 outbreak by starting small, going live quickly, and constantly updating the service based on new data and user research. Since launching on April 2, 2020, the service has sent …

When the COVID-19 global crisis escalated and Canada’s national response was forming, we recognised a need to get information into the hands of Canadians quickly.

In an interview with Jeff Adam, Assistant Commissioner at The Royal Canadian Mounted Police (RCMP), we hear about his experience working with us to launch a cybercrime reporting tool, how he hopes to use that experience to change the culture of service delivery at RCMP, and the advice he would give …