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Design research (or user research) helps us understand the people who use our services. If we understand them, we can better meet their needs. We’ve seen how important design research is to delivering people-centered digital services in our work with partners. We’ve also seen how easily it can …

Digital security explained like airport security.

Employment and Social Development Canada has partnered with the Canadian Digital Service to create a multidisciplinary team to work on improving the Canada Pension Plan disability benefit for Canadians, and Nancy Byrne tells her story of getting involved, helping set up the team, and what it means …

We’re rolling this evaluation framework out across our product and service delivery. We’ve developed guidance and templates to support the framework, which we’re testing with CDS teams and our partners. We plan to iterate based on feedback, and then release these assets for use and further …

If we’re serving the public, we should use words people use every day. Here’s how we’re trying to do that by understanding what “cybercrime” actually means to victims of cybercrime.