Leading a team isn’t easy. It becomes even more challenging when you don’t share the same physical space as them. Read how one of our product managers has adapted his management approach to lead his team from another city.
As the Government of Canada (GC) works to improve how it designs and delivers services, we can look to use new tools, methods and practices to help us build our capacity to get there. But people — public servants — remain at the centre of these efforts. So, when we teamed up with the Faculty of …
Mel Banyard, Design Research and Charlotte Pedersen, Outreach
One of our design researchers explains why it’s important to talk to both people who would use our reporting tool and people who wouldn’t, and how we’ve turned that research into actionable items to improve our service.