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As the Government of Canada (GC) works to improve how it designs and delivers services, we can look to use new tools, methods and practices to help us build our capacity to get there. But people — public servants — remain at the centre of these efforts. So, when we teamed up with the Faculty of …

One of our design researchers explains why it’s important to talk to both people who would use our reporting tool and people who wouldn’t, and how we’ve turned that research into actionable items to improve our service.

We’ve been conditioned to bring only our “very best ideas” forward, but voicing the “worst possible ideas” during an Ideation week can actually be a very good idea for a product team.

Just like trying to run a relay race by yourself, trying to execute new ideas in an organization by yourself would leave anyone exhausted. Read how the CDS Outreach team worked together and leaned on each other’s strengths and skills to host a government AMA on Twitter in both official languages.

We purchased security keys that support the FIDO2 specifications. Effectively, this helped us eliminate the threat of account takeover from phishing and leaked credentials.