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  • Assessing government training needs for the future of digital service delivery

    Aug 30, 2019
    Megan Beretta, Policy Advisor
    As the Government of Canada (GC) works to improve how it designs and delivers services, we can look to use new tools, methods and practices to help us build our capacity to get there. But people — public servants — remain at the centre of these efforts. So, when we teamed up with the Faculty of …
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  • Learning from the people who want to use our reporting service. (But might not use it now.)

    Aug 29, 2019
    Mel Banyard, Design Research and Charlotte Pedersen, Outreach
    One of our design researchers explains why it’s important to talk to both people who would use our reporting tool and people who wouldn’t, and how we’ve turned that research into actionable items to improve our service.
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  • Product teams brainstorming during Ideation week: This might be a terrible idea, but …

    Aug 26, 2019
    Michelle Ngai, Design
    We’ve been conditioned to bring only our “very best ideas” forward, but voicing the “worst possible ideas” during an Ideation week can actually be a very good idea for a product team.
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  • How running an AMA in government was like running a relay race

    Aug 20, 2019
    Yael Berger, Chelsea Novak, Charlotte Pedersen, Élise Cossette
    Just like trying to run a relay race by yourself, trying to execute new ideas in an organization by yourself would leave anyone exhausted. Read how the CDS Outreach team worked together and leaned on each other’s strengths and skills to host a government AMA on Twitter in both official languages.
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  • We take security seriously; why everyone at CDS has security keys

    Aug 15, 2019
    Damien Trudel, Security
    We purchased security keys that support the FIDO2 specifications. Effectively, this helped us eliminate the threat of account takeover from phishing and leaked credentials.
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