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  • Understanding and designing for changing mindsets during a global pandemic

    Dec 2, 2020
    Jeana Frost, Design Research and Brian Hendrick, Service Design
    COVID Alert helps inform people about possible exposures to COVID-19 in order to limit its spread. But in this uncertain time, the question becomes, how do we design for needs that are constantly changing?
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  • Illustrating with diversity and inclusion for the COVID Alert app

    Nov 26, 2020
    Sam Sadasivan, Senior Service Designer
    When I was asked to illustrate for COVID Alert, a nationwide exposure notification application to help Canadians slow the spread of COVID-19, my ultimate goal was to create designs that included a full range of diversity in order to allow everyone to feel like they were included in the fight.
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  • Just enough detail: how we designed content for the COVID Alert app

    Nov 18, 2020
    Kate Wilhelm, Content Design
    Our lead content designer explains how we worked to make the COVID Alert app easier to understand.
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  • Communication is key: A phonetic alphabet for COVID Alert

    Oct 27, 2020
    Élise Cossette, Outreach and Yedida Zalik, Content Design
    Learn how and why our team developed a new phonetic alphabet to help healthcare workers using the COVID Alert Portal give one-time keys over the phone to patients during a stressful time.
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  • Multiplayer mode unlocked: Better team collaboration for designers, developers, and researchers

    Oct 22, 2020
    Philippe Caron, Design
    While designing digital services is not a game of basketball, similar principles can apply: in multiplayer mode we’re more effective when people with different roles can work together towards one goal, in real time, in one place. Here’s how we did that using a tool called Figma.
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  • Building an effective exposure notification service like COVID Alert

    Oct 2, 2020
    Josh Ruihley, Service Owner, and Emily Kuret, Product Manager - COVID Alert
    We’re sharing the main considerations we had while building the privacy-preserving exposure notification app, COVID Alert. In this post, we’ll talk about what’s needed at a basic level for an exposure notification service to work while getting the app into as many hands as possible.
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